Shipping policy

Shipping Policy

Effective: January 2026

Order Processing

Orders are generally processed within [1-2 business days] after they are placed. Business days are Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once an order has entered processing or has been shipped, we may be unable to change or cancel the order.

Shipping & Delivery

Estimated shipping or delivery times provided at checkout are estimates and are not guaranteed unless expressly stated otherwise. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

When your order ships, you will receive tracking information when available. Please allow up to 4–5 business days for tracking information to update after the carrier receives the package.

If we are unable to ship your order within the timeframe required by applicable law or within a shipping timeframe we have specifically promised, we will provide any notice, cancellation option, or refund required by applicable law.

Lost, Missing, or Misdelivered Packages

If your tracking information shows unusual delays, indicates that your package may be lost, or shows “Delivered” but you cannot locate the package, please contact us at hello@americajuiceco.com as soon as possible.

We may ask you to verify the shipping address, check with household members or neighbors, and cooperate with an investigation by the applicable shipping carrier.

Claims involving lost or misdelivered packages will be reviewed using the carrier's tracking information, delivery confirmation, carrier investigation results, and other available information. Depending on the circumstances and applicable law, an eligible claim may result in a replacement or refund.

A tracking number being generated does not, by itself, mean that an order has been delivered.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests reshipment.

We are not responsible for delays resulting from incorrect or incomplete address information provided by the customer, except where otherwise required by law.

Product & State Shipping Restrictions

We do not ship products to jurisdictions where their sale or shipment is prohibited by applicable law.

Certain products, including smokable, vapable, hemp-derived, or CBD products, may be subject to state-specific restrictions. Orders may be canceled if we determine that a product cannot legally be shipped to the destination provided.

Please review Link to State Shipping Restrictions for the current list of restrictions.

Returns & Refunds

Due to the nature of our products, all sales are generally final, except where a return, replacement, or refund is required by applicable law or expressly permitted under this policy.

If you receive an incorrect, damaged, or defective product, please contact us at hello@americajuiceco.com within 3 days of delivery and include your order number and photographs of the product and packaging when applicable.

Approved refunds will be issued to the original payment method unless otherwise required by law.

Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.